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Dedicated to Sivaji Ganesan on his birthday – 1st october 2013

Rajini & Kamal looked upto him for style!

Overacting has been one thing that the legend of Tamil cinema has been often accused of. Even you might have heard such a thing from someone or might have even thought so yourself. It is not really surprising that many of today’s youngsters and those accustomed to new age cinema find Sivaji Ganesan as one who went overboard with his expressions. It is a classical example of the generation gap, the present not being able to digest or accept what was considered great in the past. There can be no two opinions about the fact that Chevalier Sivaji Ganesan is a legend. But there are many who see chinks in that legacy. I believe it is a case of not being able to understand the great man and the times that he was part of.

Coming from a theater background (he acquired the title Sivaji from theater), expressing in a very pronounced manner came naturally to him. Being subtle was not the flavor of those days and if you watch cinema of the early Sivaji era, you will see that what many call overacting now was the norm in those days. Cinema had not evolved enough to accommodate subtle expressions. It was more or less a theater setting with the camera being kept straight and the actors being asked to perform within the frame, the occasional close up shot being given for the expression of surprise, shock, romance or whatever. Even the dialogues were theatrical. All techniques like bottom and top angle cuts, lighting that suited the situation, precise make-up that enhance cinema so much were non-existent. Sivaji Ganesan began and for a large part, worked in such an era as an actor who excelled in emotional roles. He just kept along with his times.

The greatness of Sivaji Ganesan comes to light when we look at the range of roles that he has done in his career and the range of styles that he adopted in each of his movies. Not many actors of our times have shown the courage that he has. To do a full fledged hateful negative role while you are still a leading hero takes a lot of confidence and Sivaji Ganesan showed that in Andha Naal. Actors of our times have shown a liking to the negative role, but not the totally despicable type. Even if they have, they have also chosen to have the security of playing a double role with one character being a do-gooder. Andha Naal had Sivaji Ganesan as a completely unscrupulous person who would not even stop short of treason to make money. His detractors (though few and oblivious of his greatness) should take a look at this performance. They also should take a look at Uthama Puthiran where one can see upon close observation, a striking similarity to Rajnikanth’s famous brisk walk. Then, there is that famous scene from Thiruvilayaadal where he runs towards the shore after slaying a shark, very similar to what Superstar does. Even Kamal once said in a function that actors of all ages have taken something out of Sivaji Ganesan’s book, be it style or acting skills. What Sivaji did so many years back is adopted and replicated by so many contemporary stars- a compliment to his greatness.

And if any of you still doubt whether the great man was overdoing it, then take a look at some of his films in the 90s. Cinema had evolved and he had understood the change. His performance in Thevar Magan must count as one of the finest in Tamil cinema, please go back and see the scene where he and Kamal Haasan talk in the courtyard, discussing about the hotel that Kamal proposes to build in the city. Such performances can come only from an actor of brilliance of the highest order, only a true genius can adjust to changing times and Sivaji Ganesan was one.

Once the famous journalist and cartoonist Madan was asked, ‘Who is the better actor, Marlon Brando or Sivaji Ganesan?’ He said, ‘Marlon Brando is an actor who delivers to perfection what the director asks of him but Sivaji Ganesan used to do more than just that, he used to analyze and add to the character and performance. So, Sivaji is greater.’ Do we need to say more? Another interesting fact is that in a survey conducted long back it was found that Sivaji Ganesan had a greater female fan following than the great M.G.R. Not because he always did emotional family subjects, but because they liked his style. If anyone still feels that the great man did more than what was required of him, then they are in the clutches of ignorance. Perceptions change with time. What was right then need not necessarily be right now and what we celebrate as acts of genius today may be ridiculed upon tomorrow. Wonder how youngsters thirty years from now will react to the patent star mannerisms, intro songs and one liners that we enjoy so much at present. The greatness of Sivaji Ganesan must never be subject to scrutiny. Seldom do men like him grace the screen.


Chris Gayle has got four whirlwind hundreds in the IPL this season. But it’s an eye-opener to find how he plays an ‘average over’. That is six balls. Let’s get down to the number-crunching game.


RCB’s Gayle has score 512 runs in those four innings facing 232 balls. In that, he has played 78 ‘dot’ balls, hit 40 fours and 46 sixes, played 154 scoring shots, scored 436 runs in boundaries and 76 runs in other ways. He has played 68 balls which were neither boundary balls, nor ‘dot’ balls.

Based on this information, we can conclude that he had scored at 13.24 runs per over during those century knocks.

And ‘on an average’ (collating the above stats), his six balls went like this: two ‘dot’ balls, two singles, one four and one six. That’s 12 runs. Those additional 1.24 runs are offset because of his sixes and additional singles. He had hit a six per five balls in those tons. So in five overs, he had hit six sixes. 

His four IPL hundreds came against KKR and Kings XI (both in 2011), vs Delhi (2012) and vs Pune this year.

Without taking any credit away from Gayle, it must be said that the Jamaican has feasted on ordinary attacks due to his amazing skills. He faced 26 bowlers in those century knocks. But only two (Umesh Yadav and Bhuvneshwar Kumar) seem to be world-class.

Here is list of bowlers from Gayle’s hundred knocks.

 Irfan Pathan, Balaji, Unadkat, Shakib, Bhatia, Tiwary, Abdullah.
Kings XI:
 Praveen Kumar, Harris, McLaren, Ablish, Chawla, Nayar.
 Irfan, Umesh Yadav, Aaron, Russell, Negi, Venugopal Rao.
 Bhuvnesh, I Pandey, Dinda, M Marsh, Murtaza, Finch and Wright.

Of these, seven are foreigners and 19 Indian bowlers (most of them don’t play in international T20s).

Though the runs scored by Gayle per over during his century knocks against the Indian bowlers (13.03) and foreigners (13.7) don’t differ much, he had hit one boundary per three balls against foreigners; and one boundary per 2.72 balls against Indians.

Gayle had faced 19 combined balls of Yadav and Bhuvnesh scoring 26 runs with two fours and two sixes with nine ‘dot’ balls. That comes to just 8.21 runs per over, way low than his overall 13.24.

Of these 26 bowlers, he had played ‘dot’ balls against 24 of them, excluding Ablish and Finch. But then, these two bowlers are a part of those six (others being Tiwary, Abdullah, Nayar and Rao) who didn’t bowl a minimum of six balls to Gayle.

It’s clear that Gayle manages his dot balls, nerves and singles remarkably well; plans his assaults; and executes his boundaries in cold-blooded fashion.

His cool exterior hides his basic instinct to attack. It’s quite clear that the relative quieter moments that he spends on the crease help him hit boundary shots at will.

So, the challenge for the opposition think-tank remains in forcing him reach to the ball with marked front-foot movement; bowling with wicket-taking, and not containing, intentions with quality bowlers (preferably swing or offspin); or unsettling him so that he can come out of his well-spread routine of dots, singles and boundary balls.

If Gayle continues to bat like this, even attempts of mental disintegration through verbal volleys, or other innovative means, can’t be ruled out.

The world is full of secret and exclusive places that we either don’t know about, or simply couldn’t visit if we wanted to. This list takes a look at few of the most significant places around the world that are closed to the general public or are virtually impossible for the general public to visit.


Mezhgorye is a closed town in Russia which is believed to house people working on the highly secret Mount Yamantaw. The town was founded in 1979. Mount Yamantaw stands at 1,640 metres (5,381 ft) and is the highest mountain in the southern Urals. Along with Kosvinsky Mountain (600 km to the north), it is suspected by the United States of being a large secret nuclear facility and/or bunker. Large excavation projects have been observed by U.S. satellite imagery as recently as the late 1990s, during the time of Boris Yeltsin’s pro-Western government after the fall of the Soviet Union. Two garrisons, Beloretsk-15 and Beloretsk-16, were built on top of the facility. Repeated U.S. questions have yielded several different responses from the Russian government regarding Mount Yamantaw. They have said it is a mining site, a repository for Russian treasures, a food storage area, and a bunker for leaders in case of nuclear war.

Vatican Secret Archives

This has been mentioned on a previous list – the archives are not secret despite their names. You can view any document you wish. But you cannot enter the archive. You must submit your request for a document and it will be supplied to you. Despite the foolishness of the recent junk from Ron Howard and Dan Brown (Angels and Demons) the documents are all available and there are no copies of suppressed scientific theories or great works that were banned. The only documents you can’t access are those which are not yet 75 years old (in order to protect diplomatic and governmental information). Indexes are available for people who want to see if a document exists in the archives. The Vatican Secret Archives have been estimated to contain 52 miles (84 km) of shelving, and there are 35,000 volumes in the selective catalog alone.

Club 33

Contrary to popular belief, Disneyland has a full liquor license which is used when the place closes down to the general public to accommodate private parties. But there is one place in Disneyland that is always open to sell booze: Club 33. Club 33 is a private club located in the heart of the New Orleans Square section of Disneyland. Officially maintained as a secret feature of the theme park, the entrance of the club is located next to the Blue Bayou Restaurant at “33 Royal Street” with the entrance recognizable by an ornate address plate with the number 33 engraved on it. Fees for joining range from 10 – 30 thousand US dollars and membership comes with a car park. If you want to join the club, you have to go to the end of the fourteen year waiting list.

Moscow Metro-2 

Metro-2 in Moscow, Russia is a purported secret underground metro system which parallels the public Moscow Metro. The system was built supposedly during (or from) the time of Stalin and codenamed D-6 by the KGB. Russian journalists have reported that the existence of Metro-2 is neither confirmed nor denied by the Federal Security Service of the Russian Federation (FSB) or the Moscow Metro administration. The length of Metro-2 is rumored to exceed even that of the “civil” (i.e. public) Metro. (It is said to have 4 lines and lie 50 to 200 m deep. It is said to connect the Kremlin with the FSB headquarters, the government airport at Vnukovo-2, and an underground town at Ramenki, in addition to other locations of national importance. Needless to say, the fact that no one confirms its existence makes it pretty difficult to visit.

White’s Gentlemen’s Club

White’s is the most exclusive English gentlemen’s club. It was founded in 1693 by Italian Francesco Bianco (Francis White) to sell the newly discovered hot chocolate but eventually became a typical (but extremely private) gentlemen’s club. The club is famous for its “betting book” in which members make bizarre gambles. The most famous of which is a 3,000 pound bet on which of two raindrops would slide down the window first. So why is this club on the list? Women are excluded completely from membership, so that is half our audience out. Secondly, men who want to join this exclusive club can only do so if invited by a sitting member who has the support of two other members. Unless you are a member of royalty, or are extremely powerful in politics or the arts, you are unlikely to ever see the exclusive White’s invitation.

Area 51 I have put this so high on the list because it is the one place most readers are likely to expect to see. Area 51 is a nickname for a military base that is located in the southern portion of Nevada in the western United States, 83 miles (133 km) north-northwest of downtown Las Vegas. Situated at its center, on the southern shore of Groom Lake, is a large secretive military airfield. The base’s primary purpose is to support development and testing of experimental aircraft and weapons systems. The intense secrecy surrounding the base, the very existence of which the U.S. government barely acknowledges, has made it the frequent subject of conspiracy theories and a central component to unidentified flying object (UFO) folklore. The sign above states that deadly force can be used if people enter the Area 51 zone.

Room 39

Room 39 or Bureau 39 is arguably one of the most secretive organizations in North Korea that seeks ways to obtain foreign currency for Kim Jong-il, North Korea’s Chairman of the National Defense Commission. Room 39 was established in the late 1970s. It has been described as the lynchpin of the North’s so-called “court economy” centered on the dynastic Kim family. It is unknown how the name originated. Very little is known about Room 39 due to the secretive nature surrounding the organization, but it is widely speculated that the organization uses 10 to 20 bank accounts in China and Switzerland for the purposes of counterfeiting, money laundering, and other illicit transactions. It is also alleged that Room 39 is involved in drug smuggling and illicit weapon sales. It is known, however, that the organization has 120 foreign trade companies under its jurisdiction and is under the direct control of Kim Jong-il. North Korea has denied taking part in any illegal activities. Room 39 is believed to be located inside a ruling Workers’ Party building in Pyongyang, the capital city of North Korea.

Ise Grand Shrine

The Ise Grand Shrine in Japan (which is actually a series of over 100 shrines) is the most sacred shrine in Japan. It is dedicated to Amaterasu (the Sun goddess) and has been in existence since 4BC. The main shrine is alleged to hold the most important item in Japan’s imperial history: the Naikū (the mirror from Japanese mythology which eventually ended up in the hands of the first emperors). The shrine is demolished and rebuilt every 20 years in keeping with the Shinto idea of death and rebirth (the next rebuilding will be in 2013). This ranks very high on the list of places you will never go because the only person who can enter is the priest or priestess and he must be a member of the Japanese imperial family. So unless we have a Japanese prince or princess reading the site, no one here will ever see anything more than the thatched roof of the Ise Grand Shrine.

Mount Weather Emergency Operations Center

This is a place that is not only closed to the public, but it is a place that the public hope to never have to enter! In most “end of the world” films we see these days, there is always a highly classified area where US government officials and a chosen few get to go in the hopes that they can escape the impending doom. The Mount Weather Emergency Operations Center is the real thing. It was set up in the 1950s due to the cold war but continues to operate today. It is a “last hope” area. For obvious reasons its operations are highly classified. It is run by the Federal Emergency Management Agency (FEMA). The center is already functioning and even in small local disasters in the US, much of the telecommunications traffic is routed through it.

RAF Menwith Hill 

RAF Menwith Hill is a British military base with connections to the global ECHELON spy network. The site contains an extensive satellite ground station and is a communications intercept and missile warning site and has been described as the largest electronic monitoring station in the world. The site acts as a ground station for a number of satellites operated by the US National Reconnaissance Office, on behalf of the US National Security Agency, with antennae contained in a large number of highly distinctive white radomes, and is alleged to be an element of the ECHELON system. ECHELON was reportedly created to monitor the military and diplomatic communications of the Soviet Union and its Eastern Bloc allies during the Cold War in the early 1960s, but since the end of the Cold War it is believed to search also for hints of terrorist plots, drug dealers’ plans, and political and diplomatic intelligence. It has also been involved in reports of commercial espionage and is believed to filter all telephone and radio communications in the nations which host it – an extreme violation of privacy.

100% Love – Music Review

Naga Chaitanya has scored a decent hit and earned lover boy image with his second flick Ye Maya Chesave. The young heartthrob has romanced Tamannah and teamed up with stylish director Sukumar for his new flick 100% Love. Devi Sri Prasad and Sukumar’s combos (Arya, Jagadam, and Arya-2) have all been the musical blockbusters and let’s see whether DSP has recreated the magic for 100% Love too. Here is the audio review…

1.Infatuation: Singer(s): Adnan Sami; Lyricist: Chandrabose: DSP starts off the album with this unique rendition Kallu Kallu pluss… Chandrabose has experimented with the lyrics by equating the love with the mathematical and scientific terms, and frankly speaking it worked. The lyrics are lovely and it’s a sweet and pleasing romantic number with unique vocal rendition of Adnan Sami… Good Start by DSP.

2.Thiru Thiru Gananadha: Singer(s): Harini; Lyricist: Rama Jhogaya Sastry: Once you play the number, don’t get into any conclusions that the track is dedicated to a devotional or traditional numbers. Listen to the fun-filled lyrics from Rama Jhogaya Sastry and enjoy. Harini vocal rendition is good and this will definitely be enjoyed by the college going youngsters.

3.Aho Balu: Singer(s): Ranjith, Sri Charan; Lyricist: Shree Mani: Up next is energetic and stylish track. Welcome to the new lyricist Shree Mani who has come up with the beautiful lyrics. The lyrics are comical and funny, at the same time gives a message to the youth. Ranjith has rocked the number with the fabulous flow and rhythm throughout.

4.A Square B Square (Male): Singer(s): Devi Sri Prasad: Lyricist: Shree Mani: Devi himself has sung this fast paced number and as usual he is at his best. As you start enjoying to the lyrics, it ends suddenly, and makes you press the repeat button. Good One.

5.Dhooram Dhooram: Singer(s): Tippu; Lyricist: Chandrabose: Dhooram Dhooram is a feel good slow song and describes the sad situation. It appears to have choreographed in a sorrow mood of the hero and heroine. Devi has chose Tippu for this solo number. Chandrabose lyrics brought emotional depth to the track.

6.A Square B Square (Female): Singer(s): Swathi; Lyricist: Shree Mani: A bit song again and this is the female version to A Square B Square with the same tune. Surprisingly, Colors Swathi has lent her vocal for the track and she has done a fine job.

7.That Is Mahalakshmi: Singer(s): Richard; Lyricist: Shree Mani

Up next is a fast paced rock beat track That is Mahalakshmi… This is one of the best tracks of the album. Devi is at his best here, with instruments pitching high. Shree Mani’s lyrics are pretty good. Richard is extremely good in the number. Go for it!!!

8.Diyalo Diyala: Singer(s): Priya Hemesh, Murali; Lyricist: Chandrabose: Here comes in the mass number.. Sukumar and DSP’s combo will always have a hit mass track right from A… ante Amalapuram from Arya to Ringa Ringa in Arya 2. The latest comes in is Diyalo Diyala… Priya Hemesh vigorous vocal and Chandrabose’s mass lyrics will make this a foot-tapping number and appeals the front-benchers.

Final Verdict: Well, Devi Sri Prasad has yet again proved with 100% Love that he always gives his 100% best to director Sukumar. 100% Love is pretty awesome album targeted on youth especially, the college going students. Go for it!!!

Rating: 3/5

The most awaited movie “Nenu Naa Rakshasi” audio has been released yesterday. Puri Jagannath is directing this movie and Rana is playing the lead in this movie. Illeana is playing the female lead in this movie. This movie is said to be romantic action entertainer. Puri said that this movie will have the suicides in the back drop. Rana is playing the role of a assassin and Illeana is his love interest. It is the love story between them. Here is the Nenu Naa Rakshasi audio review.

01. Malli Malli Merupula: Singer: Shankar Mahadevan; Lyrics: Rahman

The album opens with the powerful fast beat number Malli Malli Merupula. It’s well crooned and Rahman’s lyrics are quite meaningful and appreciable. The track is western in its approach and Shankar Mahadevan’s vocal rendition makes the number powerful with the strong orchestration. Energetic Start!!!

02. Padithinammo: Singer: Vishwa; Lyrics: Vishwa

Vayyari ninnu choosi.. starts with great guitar riffs. The track is inspired from Michael Jackson’s Leave me alone. album. It’s composed, sung and penned by Vishwa. The rendition is very catchy and Vishwa has mingled it with English and Hindi words which adds an additional essence to the song. However, you will like the number…

03. Meenachi: Singers: Geetha Madhuri, Vishwa, Rahul Nambiar; Lyrics: Vishwa

After a couple of romantic numbers of the album, here comes a mass beat track, which is also a western type folk song. Geetha Madhuri, Rahul Nambiar, Vishwa’s vocal rendition is good and the lyrics are neat. This might be an item number and will appeal to the front-benchers.

04. Papam Punyam: Singers: Bhargavi Pillai, Hema Chandra; Lyrics: Rahman

Papam Punyam.. is yet another fast paced number with western touch. No doubt the lyrics are catchy (on leading the life in a happy way) and the orchestration is outstanding which draws the attention of listeners and keep them engaged. Bhargavi Pillai, Hema Chandra are expressive and added the necessary zing to the song.

05. Padithinammo (Remix): Singer: Vishwa; Lyrics: Vishwa

This is the remix version for the Vayyari ninnu choosi… track. The composer has handled the remix version too with some interesting synch sounds and danceable beats. However, the original track is much appealing than the remix one.

06. Nenu Na Rakshasi Theme

This is the theme song of the film and has the rhythmic touch and is worth listening for its orchestration. This is just a one and half minute track and might have been used as the background score to uplift the story.

Final verdict: On the whole, Vishwa and Rahman scored a decent album with unique western style beats and a folk number for Nenu Naa Rakshasi. The album appeals to the classy audiences while we need to see how the mass audience receives it.

Rating: 2.25/5

Lust,  drugs, mafia and to add a little more spice to it we have Deepika Padukone performing a sensual item number,and it’s all there in Rohan Sippy’s long awaited Dum Maaro Dum. The movie is about different lives in Goa. Every one linked with drugs or love. It starts with Tani and Lorry (Pratriek Babbar) getting admission in US universities but  Lorry does not get a scholarship forcing him to depart from his love for four years.  When one is depressed he looks for comfort in liquor but Lorry goes astep forward and ends up relieving his pain with dope and sex. But his hopes return as his friend gives him a choice to do a minor drug transfer in return for $15000 for his admission. Initially confused he decides not to but eventually turns towards it.Everything is set for him to go, but as luck has it he is caught in the airport by ACP Vishnu Kamath (Abhishek Bachchan).

The story of Kamath is then shown. Once a corrupted officer of the narcotic department, his life changes when he loses his wife (Vidhya Balan) and son in a car accident. Now he has been appointed to clear all corners of Goa.  He appoints a team which includes Mercy (Muzammil S. Quereshi) and Sandesh Rane (Govind Namdeo) who one by one clear out all drug joints of Goa.

Now this rings a alarm in the house of Lorsa Biscuta (Aditya Panchsoli) who is the head of all drug deals in Goa. He owns most of the joints and has a hand in all kinds of business happening in Goa. All drug dealers are running scared and business seems to be slipping away when Biscuta turns to a secret friend Micheal Barbosa, who has never been seen before.  Now Kamath is in the hunt for Barbosa. Mean while Lorry has been taken in lock up and fearing the worst for his family he doesn’t say a word. But determined to save him, his friend DJ Joki (Rana Daggubati) keeps talking to Kamath. And also he takes the help of his other friends to root out information about Barbosa just to be caught by Biscuta and beaten by him. Joki is in this because he lost his love Zoe (Bipasha Basu) to Biscuta as she also fell into this drug trap. Zoe now works for Biscuta. Zoe meets Joki and he asks her to help him free lorry from the cops. She falls for him again and after making love to him she records Biscuta talking about deals and gives it to Joki. But Biscuta finds out about this and gets rid of her.

In this encounter Kamath finally finds out whom or rather what Barbosa is. But before he can close the case he is killed by Rane who turns out to be a traitor and an important man of Biscuta. Amidst all the incidents Joki finds out about everything and himself solves the case of Barbosa. He gets hold of all the drugs and calls Biscuta and makes a deal, he asks Biscuta to clear his and Lorry’s name. But while doing so he calls Rane. He takes Rane to the place where he has hid all the drugs. On the way he confronts Rane and kills him.

Next he calls Biscuta and tells him that it is the end of the story. Biscuta runs to the funeral of Kamath. We are then shown that all the drugs are kept inside the electrical furnace. Now with Kamath, everything that Biscuta owns is burnt to ashes. It’s a happy ending for everyone as Tani returns from USA and is reunited with Lorry. Now what exactly Barbosa means is something the movie needs to be watched .

Final verdict:

Your expectations will be failed when you expect a glossy romance, but ofcourse the thrillling elemnet by Ramesh  sippy will defenitely win the hearts of people who like action packed movie.

Rating : 3.5/5

Beat the summer heat this year by heading straight to your nearest theatre. On offer in Bollywood are big ticket releases, which are as different as chalk and cheese, like ‘Dum Maaro Dum’, ‘Chalo Dilli’, ‘Ready’, ‘Luv Ka The End’, ‘Double Dhamaal’, ‘Ragini MMS’ etc. From Hollywood, Wizards, pirates and superheroes will invade Indian shores this summer. Superstars of Tollywood and Kollywood are bringing their best to the table. Nagarjuna, Allu Arjun, Naga Chaitanya, Jeeva, Jayam Ravi, Vikram, Tarun, Silambarasan, Mahesh Babu, Arya ,Vishal ,Siddharth, Bharath and Rana Daggubati all have releases lined up for the summer showdown.

A sneak peek at the Bollywood, Hollywood, Tamil, Telugu movies scheduled for release this summer, with images from  Bollywood Hungama, Filmysouth, Sony Pictures, Paramount Pictures, Warner Bros and sourced from India Syndicate, Filmysouth.

Dum Maro Dum: After a hattrick of flops (‘Raavan’, ‘Khelein Hum Jee Jaan Sey’ and ‘Game’), Abhishek Bachchan is back as the hard-boiled cop taking on the Goan drug mafia in ‘Dum Maaro Dum’. The thriller cum slice-of-life film set in Goa also stars Aditya Pancholi, Bipasha Basu, Rana Daggubati and Prateik Babbar. ‘Dum Maaro Dum’ will be released on April 22.

Zokkomon: Darsheel Safary, of ‘Taare Zameen Par’ fame, returns to the Bollywood screen as a superhero in the action adventure film, ‘Zokkomon’. Another highlight of ‘Zokkomon’ is Anupam Kher’s double role as an evil uncle and a scientist called Magic. The movie will be released on April 22.

Shor In The City: Finally, some relief from Tusshar Kapoor’s buffoonery (Read ‘Golmaal’ series). Tusshar plays a gangster in ‘Shor In The City’, which revolves around three loosely interconnected stories set in the midst of the noise and grime of Mumbai during the Ganpati festival. ‘Shor In The City’, also starring Preeti Desai, Sendhil Ramamurthy, Nikhil Dwivedi, will be released on April 28.

Chalo Dilli: ‘Chalo Dilli’ is the story of the most unlikely of travel companions, a corporate honcho (Lara Dutta) and a podgy, loud ‘Ladies Cut-piece’ merchant (Vinay Pathak), on a road trip from Mumbai to New Delhi. Along the way, the duo experience real India and encounter a series of characters that leave a mark on their life forever. ‘Chalo Dilli’ will be released on April 29.

Naughty @ 40: Bollywood has its very own ‘The 40 Year Old Virgin’ in the Govinda starrer, ‘Naughty @ 40’. Directed by Jagmohan Mundhra, the film is about a 40-year-old man who arrives from London to India to find a suitable match for himself. ‘Naughty @ 40’ will be released on April 29.

Luv Ka The End: Y-Films, the youth films division of Yash Raj Films, will make its debut in Bollywood with ‘Luv Ka The End’. The movie, which is an “axe the ex-boyfriend” drama, starring Shraddha Kapoor, Taaha Shah and Shenaz Treasuryvala, promises to be a breath of fresh air. ‘Luv Ka The End’ will be released on May 6.

Ragini MMS:Inspired by the ingenuity and technique of supernatural horror film ‘Paranormal Activity’, Ekta Kapoor presents a twisted voyeuristic tale, ‘Ragini MMS’. “Ragini MMS’ is India’s first ever film that captures paranormal on camera. The film is not just horror but will have a lot of love and sex too. Though the concept reminds one of ‘Paranormal Activity’, both the films are not even distantly similar,” says producer Sidhartha M Jain. The movie will be released on May 13.

Ready: After the mega hit ‘Dabangg’, Salman Khan will return to Bollywood with Anees Bazmee’s comedy flick ‘Ready’. The movie revolves around Prem (Salman Khan) and Sanjanna (Asin), who fall in love amidst a twisted plot of greedy uncles who want to gulp down Sanjanna’s family inheritance and Prem’s crazy family, who always form a part of their only son’s plans. The movie will be released on June 3.

Double Dhamaal: Directed by Indra Kumar, the sequel to the 2007 hit ‘Dhamaal’ stars Sanjay Dutt, Arshad Warsi, Jaaved Jaaferi, Riteish Deshmukh, Ashish Chowdhry and Kangna Ranaut. Mallika Sherawat will be seen in a sizzling item number – “Jalebi Bai..” in ‘Double Dhamaal’. The movie will be released on June 10.

180: ‘180’, directed by ad maker Jayendra, stars Siddharth, Nithya Menon and Priya Anand. Touted as a coming-of-age film, ‘180’ has music composed by Sarath and boasts of excellent cinematography by Balasubramaniem.

Mr. Perfect: ‘Mr. Perfect’, is a romantic family entertainer, starring Prabhas, Tapasee Pannu, Kajal Agarwal and Prakash Raj.  “Our hero believes that being perfect doesn`t mean to be decent in a way and to be liked by all. But, one should be what one really is. Everybody likes this concept, except for one girl. Whether the hero changes his concept or is he influenced by the girl`s attitude, forms the crux.” says producer Dil Raju.

KO/ Rangam: ‘KO’ is one of the most anticipated movies of the year. After making it to the A-list of directors with ‘Kana Kanden’ and ‘Ayan’, Cinematographer-turned-director K V Anand returns with ‘Ko’. Starring Jeeva, Ajmal, Karthika, Prakash Raj and Piaa, the thriller revolves around the life of a photo journalist. ‘KO’ has already generated enough buzz to command a bilingual release with the Telugu film titled ‘Rangam’.

Vaanam: A remake of 2010’s Telugu superhit ‘Vedam’, this film revolves around five central characters all of whom come from different walks of life with different stories to tell. The film weaves their stories together. The Tamil version stars Silambarasan, Bharath, Prakash Raj, Anushka Shetty and Sonia Agarwal.

Nenu Naa Rakshasi: Puri Jagannadh returns to screen with the love story of a professional killer, in ‘Nenu Naa Rakshasi’. Apart from Rana Daggubati and Ileana D’Cruz, ‘NNR’ has Hottie Mumaith Khan and Bollywood actor Abhimanyu Singh playing important roles.

Engeyum Kadhal: Director Prabhu Deva’s next venture after 2009’s Bollywood superhit ‘Wanted’ is the long delayed ‘Engeyum Kadhal’. The film, which stars Jayam Ravi, was supposed to be the Tamil debut of Hansika Motwani but ‘Mappillai’ took that credit.

Deiva Thirumagan: Kollywood superstar Vikram has been away from the limelight for a long time now. His last release ‘Raavanan’, where he shared screen space with Aishwarya, brought him accolades but the actor took to hibernation. He has surfaced again, with a new look. In ‘Deiva Thirumagan’, Chiyaan Vikram plays the role of an autistic man. The film, which seems to be an inspired take on Sean Penn’s ‘I am Sam’, also features Anushka Shetty, Amala Paul and Nassar in prominent roles. Directed by A.L. Vijay, ‘DTM’ is set for a May release.

Badhrinaadh: Allu Arjun’s ‘Badhrinaadh’ will be the biggest summer release of Tollywood. Set in the holy town of Badhrinaadh, it is the story of an “Indian Samurai”, played by Allu Arjun. Director V V Vinayak’s epic will also see Tamannaah and Prakash Raj play major characters. Rumors have it that Bollywood heartthrob Imran Khan may make a special appearance in the movie.

Dookudu: ‘Dookudu’ is an action-romantic entertainer with Mahesh Babu playing the role of a police informer and Samantha playing his love interest. The movie also stars Abhimanyu Singh, Prakash Raj, Sonu Sood, Brahmanandam, Sayaji Shinde, Nassar and Vennela Kishore.

O My Friend: After ‘Anaganaga O Dheerudu’, Siddharth and Shruti Haasan will appear together in ‘O My Friend’. The movie had run into serious trouble when leading lady Amrita Rao walked out of the film, early this year.

100% Love: ‘100% Love’ offers a different take on college life, love, friendship and education. Naga Chaitanya and Tamannaah will star in this romantic comedy.

Harry Potter and The Deathly Hallows: Part 2: Daniel Radcliffe, Emma Watson and Rupert Grint head back to Hogwarts one last time for the final showdown between good and evil wizards with ‘Harry Potter and the Deathly Hallows: Part 2’. The adaptation of J.K. Rowling’s finale to her fantasy series was split into two films, the first leaving off with last fall’s cliffhanger involving the death match between Harry (Daniel Radcliffe) and dark Lord Voldemort (Ralph Fiennes). Radcliffe provides a refresher in case anyone has forgotten where things stand. There are two concepts that you have to understand. There are seven Horcruxes that we’re tracking down. They’re pieces of Voldemort’s soul that we’re going to kill. I’m looking for them, and there are the three Deathly Hallows. Voldemort’s looking for those, and it’s a race to see who can get to which ones first.”

Transformers: Dark of The Moon: ‘Dark of the Moon’ reunites ‘Transformers’ star Shia LaBeouf and director Michael Bay as an event out of Earth’s past touches off a new round in the struggle between two warring robot races. Megan Fox, who co-starred in the franchise’s first two movies, is gone this time, but other returning cast members include John Turturro and Tyrese Gibson.

Pirates of the Caribbean: On Stranger Tides: After wrapping up the original story line in a trilogy, ‘Pirates of the Caribbean’ returns in a stand-alone story that sends Depp’s Jack Sparrow on a hunt for the fountain of youth. ‘On Stranger Tides’ co-stars Penelope Cruz and Ian McShane, with Geoffrey Rush back as Jack’s old nemesis Barbossa. Director Rob Marshall jumped right in on the sword fights and other action in ‘On Stranger Tides’, saying the song-and-dance moves he crafted in such musicals as ‘Chicago’ and ‘Nine’ were good training ground.

Captain America: The First Avenger: Superheroes are everywhere this summer, with the stars of ‘Thor’ and ‘Captain America’ making solo debuts before joining the all-star lineup of summer 2012’s ‘The Avengers’. That ensemble tale will feature Robert Downey Jr., Scarlett Johansson and Samuel L. Jackson from the ‘Iron Man’ franchise along with Mark Ruffalo as the Incredible Hulk.

‘Captain America’ stars Chris Evans, padding his superhero resume after co-starring as the Human Torch in the ‘Fantastic Four’ flicks. Evans’ Steve Rogers is a 98-pound weakling who volunteers for a military program that bulks him up into super-soldier Captain America, leading a team of heroes battling arch-villain Red Skull (Hugo Weaving).

Thor: ‘Thor’ casts the Norse god of thunder into exile among puny humans on Earth, where he hooks up with a team of scientists (Natalie Portman among them) and joins the fight against a bad guy from his own realm. In his fall, Thor has lost much of his power, including the ability to wield his mighty hammer. “He’s not quite worthy at that point of possessing it,” said Chris Hemsworth, the Australian actor who landed the role of Thor. “We see Thor as a cocky, brash young warrior who needs to learn some humility, so he’s sent to Earth. It’s his exploration of how he fits into the world.”

Green Lantern: While Thor is sent down to the minors, the hero of ‘Green Lantern’ is called up from Earth to join a league of galactic peacekeepers. Ryan Reynolds stars as an ordinary guy who gains superpowers from a ring bestowed by a dying alien. As the first human to join the Green Lantern Corps — essentially, interstellar cops on the beat — his character becomes the key to stopping an evil force. But he encounters a little alien bigotry along the way.

X-Men: First Class: ‘X-Men: First Class’ features James McAvoy and Michael Fassbender as the future Professor X and Magneto — superpowered mutants who start as allies but end up deadly enemies in their quest to find a place for their freak-of-nature kinsmen. Another prequel, ‘Rise of the Planet of the Apes’, has James Franco and Freida Pinto leading the human cast as research into simian intelligence puts the world under new management.

Cowboys & Aliens: Interspecies conflict comes to the Old West, too, in ‘Cowboys & Aliens’ as amysterious gunslinger (Daniel Craig) and a cattle baron (Harrison Ford) put together a posse of townsfolk, outlaws and Apache Indians to go after bad guys from space in 1873. ‘Cowboys & Aliens’ director Jon Favreau, who made ‘Iron Man’ and its sequel, said the hit Western ‘True Grit’ and the Wild West animated comedy ‘Rango’ were nice lead-ins after a long dry spell for the genre. “The Western, that may have been the aspect of the film that made the studio the most cautious when it was first green-lighted. Now, it’s turned into the aspect that makes it more original and stand out from the crowd,” Favreau said. “The fun comes from the mash-up of genres.”

Super 8: Director Abrams created his own mash-up with ‘Super 8’, combining two projects he had been developing: A story inspired by his boyhood filmmaking endeavours and a sci-fi adventure about a train that derails while carrying an alien presence from Area 51. The teen filmmaker idea had good characters but lacked plot punch, Abrams said.”It needed something to sort of elevate it out of the realm of pure drama into some kind of spectacle, at least for me to want to direct it,” Abrams said.

Other action highlights in the Summer of 2011: ‘Fright Night’: The remake of the 1980s horror comedy stars Colin Farrell as a newcomer targeting the kid next door (Anton Yelchin), who has discovered his neighbour’s a vampire. ’30 Minutes or Less’: Jesse Eisenberg stars in an action comedy about a pizza delivery guy abducted by crooks and forced to rob a bank. ‘Conan the Barbarian’: The new take on the ancient warrior has Conan (Jason Momoa) on a personal vendetta that turns into a heroic mission against supernatural evil. ‘Priest’: A warrior priest (Paul Bettany) in a world besieged by vampires sets out to rescue his abducted niece before the blood-suckers make her one of their own.

Two years ago in South Africa, Ricky Ponting led a touring party that was as green as the baggy cap to which the new players aspired. When they landed in Johannesburg, four members of the squad were yet to debut, while other newbies were still finding their feet after a home series loss to Graeme Smith’s men.

Throughout that trip, Ponting stood in the umpire’s place during net sessions and monitored his younger team-mates, dispensing advice and encouragement. When the first Test arrived, he positioned himself in the slips with debutants Marcus North and Phillip Hughes on either side of him, where once Matthew Hayden and Shane Warne had been.

Once upon a time, captain Ponting could steer the Australian ship through any conditions and rely on his experienced crew to help him find the way. Now he was teaching a new outfit, and avoiding the icebergs was naturally much trickier.

Winning that series was a wonderful achievement. That Ponting didn’t lead Australia to more successes in the couple of years that followed was not a shock. It would have been a surprise if the victories did pile up as they had when he could call on Warne, Hayden, Glenn McGrath, Adam Gilchrist, Justin Langer et al.

Unlike Australia’s other recent captains, Ponting had to deal with two distinct eras of his reign – with champions and without. Will he be remembered for his unrivalled list of achievements as skipper? There were two World Cup triumphs, Australia’s first Ashes whitewash in 86 years, a record-equalling 16 consecutive Test victories, and a couple of Champions Trophies for good measure.

Or will it be the fact that he was the first Australian captain in more than a century to lose three Ashes series? Will the mention of his name bring to mind the acrimony of the Sydney Test in 2007-08, when Australia’s slide was beginning? How will the nine-year, two-stage Ponting era be considered in years to come?

He should be remembered as a fine captain with a wonderful record, though not without flaws. At the end of the 2006-07 Ashes clean-sweep, when Australia farewelled Warne, McGrath and Langer, Ponting had only endured three losses in his 35 Tests in charge. After that point, Australia played another 42 Tests under Ponting and won exactly half.

Compare that to Graeme Smith, whose South Africans have won only 45% of their Tests under his leadership. In their day, Michael Vaughan and Hansie Cronje were highly regarded leaders, the latter’s match-fixing scandal notwithstanding, and they each only won 50% of their Tests in charge.

After the champions left, Ponting’s team became normal. Not terrible. Not substandard. Normal. They could have plummeted into freefall, like West Indies after their dominant era came to an end. Instead, Ponting held them together well enough to enjoy away series wins over South Africa, West Indies and New Zealand, as well as home successes against India, Pakistan, Sri Lanka, West Indies and New Zealand.

And as great as the men surrounding him were in the opening years of his leadership, they may not have achieved what they did without an uncompromising captain, committed to complete domination. It was a trait Ponting learned under Steve Waugh, the master of mental disintegration. But unlike Waugh, Ponting eventually had a team that couldn’t always back it up.

There were times when his on-field leadership lacked imagination. Like a horse wearing blinkers, Ponting was prone to bouts of tunnel-vision. The 2009 Ashes might have been different had he trusted his best bowlers in the final hour in Cardiff, instead of the spin of North and Nathan Hauritz, and in Nagpur a year earlier he had made similar strange decisions by allowing Michael Hussey and Michael Clarke to bowl when a victory could have been set up.

But no captain is without his faults, and Ponting’s team-mates were fiercely loyal to him, the sign of a leader respected by his troops. Australia’s gradual slip from all-conquering to just all right did not happen because of Ponting. The retirement of stars, a decline in the standard of domestic cricket and the selection panel’s poor handling of the spin-bowling stocks were important factors.

Even in the difficult Test times, Ponting managed to keep his one-day international team at the top of the ICC’s rankings, which was no small achievement. It was appropriate that his final act as captain was a fighting century in the World Cup, eight years after he lifted the trophy for the first time as leader, having made a brilliant 140 in the final.

When he announced his resignation, Ponting nominated that 2003 World Cup, when a Warne-less team went through undefeated, as his fondest captaincy memory. Even more remarkable was the way he lifted his men to another perfect World Cup in the Caribbean in 2007, given the poor form his one-day side had displayed in the months prior.

Achievements like that must be remembered. In Ponting’s nine years in charge, Australia’s low points were miserable, but their highs were unparalleled. Like Ponting the batsman, Ponting the captain deserves to be held in great esteem. His successor will be grateful to do half as well.

The pictures below are sourced from various online publications including National Post, NASA, DigitalGlobe. This is an attempt to showcase the spirit of the Japanese while facing the biggest earthquake in Japan in 140 years and the aftermath following the disaster. There are pictures of survival and disaster. Parental guidance is advised to watch these images.

A Self Defence soldier smiles as he holds a four-month-old baby who survived the recent tsunami with her family at Ishinomaki city in Miyagi prefecture on March 14, 2011

Police lead rescue teams in the search for survivors amongst the damaged buildings and tsunami debris in Rikuzentakada, Iwate prefecture, Japan, on Monday, March

A boy walks through the rubble in Rikuzentakata, northern Japan after the magnitude 8.9 earthquake and tsunami struck the area, March 14, 2011.

The foot prints of rescue workers are seen in the mud as they search for victims in the rubble in Rikuzentakata, northern Japan after the magnitude 8.9 earthquake and tsunami struck the area, March 14, 2011.

Otsuchi town, Iwate Prefecture in northern Japan, after an earthquake and tsunami struck the area, March 14, 2011

Japanese rescue team members transport a body in the town of Watari in Miyagi prefecture on March 14, 2011, three days after a massive 8.9 magnitude earthquake and tsunami devastated the coast of eastern Japan

A man comforts a woman as she cries in front of her damaged home in the town of Watari in Miyagi prefecture on March 14, 2011 three days after a massive 8.9 magnitude earthquake and tsunami devastated the coast of eastern Japan

The damaged containment structures at the Fukushima Daiichi Nuclear Power Plant.

A woman looks at messages posted on the wall at an evacuation center set at a gymnasium in Kawamata, Fukushima Prefecture in northern Japan, March 14, 2011, after an earthquake and tsunami struck the area

A technician in protective gear looks out of an automatic door with signs reading "No entry except for those with permission" at a makeshift facility to screen, cleanse and isolate people with high radiation levels in Nihonmatsu, northern Japan March 14, 2011

A fuel tanker sits submerged in water next to tsunami damaged buildings in Rikuzentakada, Iwate prefecture, Japan, on Monday, March 14, 2011

A man walks as he looks for the remains of his house, destroyed by the tsunami, at Watari town in Miyagi prefecture on March 14, 2011

Japan Self-Defense Forces officers search for victims in Higashimatsushima City, Miyagi Prefecture in northern Japan, after an earthquake and tsunami struck the area, March 14, 2011.

An emergency worker throws disinfectant powder in an area affected by an earthquake and tsunami in Miyako, Iwate prefecture, March 14, 2011

A man walks past a Japanese Air Self Defence Force plane pushed into a hangar by the tsunami at a base in Higashimatsushima in Miyagi prefecture three days after a massive 8.9 magnitude earthquake and tsunami devastated the coast of eastern Japan.

Oil leaks from ships swept by a tsunami in Fudai Village, Iwate Prefecture in northern Japan, after an earthquake struck the area March 14, 2011.

Residents buy food at a temporarily opened supermarket in Sendai, northeastern Japan, March 14, 2011. The supermarket set a limit on buying items at five per person.

Containers are strewn about in the port of Sendai in Miyagi prefecture three days after a massive 8.9 magnitude earthquake and tsunami devastated the coast of eastern Japan.

Vehicles sit on three-storey buildings on March 14, 2011, illustrating the devastating effects of the March 11 tsunami that hit the town of Onagawa in Miyagi prefecture.

Schalke 04's Atsuto Uchida poses with a jersey after their German Bundesliga soccer match win against Eintracht Frankfurt in Gelsenkirchen March 12, 2011. The words read, "Dear friends in Japan, in the hope that many lives are saved, let us stand together!"

White smokes rises into the air in the badly damaged town of Yamada in Iwate prefecture on March 12, 2011 a day after a massive 8.9 magnitude quake and tsunami hit the region. An explosion at a Japanese nuclear plant triggered fears of a meltdown on March 12, after the massive earthquake and tsunami left more than 1,000 dead and at least 10,000 unaccounted for.

Local residents walk past debris, including an overturned fishing boat, in the town of Minamisanriku in Miyagi prefecture on March 12, 2011.

Burned-out cars are pictured at Hitachi Harbour in Ibaraki Prefecture in northeastern Japan March 12, 2011. Japan confronted devastation along its northeastern coast on Saturday, with fires raging and parts of some cities under water after a massive earthquake and tsunami that likely killed at least 1,000 people.

These images released by NASA, show the northeast coast of Japan before (top) and after (bottom) the March 11, 2011, earthquake and tsunami. The "flood" tag on the maps is a reference point showing the extent of flooding caused by the tsunami wave.

Officials in protective gear check for signs of radiation on children who are from the evacuation area near the Fukushima Daiichi nuclear plant in Koriyama, March 13.

Officials in protective gear stand next to people from the evacuation area near the Fukushima Daiichi nuclear plant, in Koriyama, March 13, 2011. Japanese Chief Cabinet Secretary Yukio Edano confirmed on Saturday there has been an explosion and radiation leakage at Tokyo Electric Power Co's (TEPCO) Fukushima Daiichi nuclear power plant.

This satellite image, obtained March 12, 2011, shows post earthquake and tsunami damage at the Kengaya Bridge (lower left) in Japan March 12, 2011. Japan confronted devastation along its northeastern coast on Saturday, with fires raging and parts of some cities under water after a massive earthquake and tsunami that likely killed at least 1,000 people. Japan scaled back its tsunami warning for much of the country on Saturday.

Rescue workers look for missing people in houses destroyed by a tsunami in Yamamoto, Miyagi Prefecture in northeastern Japan March 12, 2011.

A woman looks out over the landscape from the roof of an elementary school after a tsunami and earthquake in Sendai, northeastern Japan March 12, 2011.

Japan Self-Defence Force troops walk atop a wall to get around a car tossed by a tsunami and earthquake in Kesennuma City, Miyagi Prefecture in northeastern Japan March 12, 2011.

People wait to be rescued atop a building with the letters "SOS" after an earthquake in Kesennuma, Miyagi Prefecture March 12, 2011.

People wait to be rescued atop a building with the letters "SOS" after an earthquake in Kesennuma, Miyagi Prefecture March 12, 2011.

An electric organ is overturned after an earthquake and tsunami in Kesennuma, Miyagi Prefecture in northern Japan March 13, 2011. Strong aftershocks continued to shake Japan's main island as the desperate search pressed on for survivors from Friday's massive earthquake and tsunami. State broadcaster NHK said more than 10,000 people may have been killed as the wall of water hit, reducing whole towns to rubble.

Damaged ships are seen after a tsunami and earthquake in Kesennuma City in Miyagi Prefecture March 12, 2011.

A ship is swept by waves after a tsunami and earthquake in Kamaishi City in Iwate Prefecture March 12, 2011.

Debris cover a large area in Natori, near Sendai in Miyage prefecture on March 13, 2011 after the March 11 earthquake and tsunami.

A patient is evacuated from a destroyed hospital after a magnitude 8.9 earthquake and tsunami hit Otsuchi Town, Iwate Prefecture in northern Japan March 13, 2011. Strong aftershocks continued to shake Japan's main island as the desperate search pressed on for survivors from Friday's massive earthquake and tsunami.

A woman looks at the damage caused by a tsunami and an earthquake in Ishimaki City, Miyagi Prefecture.

Cars washed inland by the tsunami sit in debris-covered water outside Sendai in Miyage prefecture on March 13, 2011.

A woman takes care of her children at a shelter for earthquake affected people in Sendai on March 13, 2011.

Rescue workers check the remains of a tsunami devestated house for people in Natori in Miyage prefecture on March 13, 2011

Japan is scrambling to avert a meltdown at a stricken nuclear plant on Monday after a hydrogen explosion at one reactor and exposure of fuel rods at another, just days after a devastating earthquake and tsunami that killed at least 10,000 people.

Helping hands are better than praying lips!!! Please donate and please help the Japanese!!!

It pays to complain. Whether it is the telephone company or the restaurant where you eat. You are entitled to a certain standard of service and quality of products. If you do not get what you paid for and you accept it without raising the issue, it is your own fault and you deserve the shoddy treatment that you will get everywhere you go. I have noticed this over and over again, that the moment you turn around and ask for better service, or for the complaint book, you get it immediately. And the reason why the overall quality and standards in our country are so low is that we are not used to complaining. I don’t know whether it is the colonial mindset or our inherent good nature. Or meekness. Whether the meek inherit the earth or not, they will definitely end up receiving poor service.

The reasons why the demand for better service or for the complaint book promptly improves the standards of service are very clear. Logically, no company or its management would want to offer anything but the best to its customers and patrons. Nor would they like to risk adverse publicity, as brought about by dissatisfied customers.

However, irrespective of the lofty mission statements and values propounded by the higher management, the public face of such companies are grass root level employees, either of the company itself, or of its franchisees. Now, unless the company is really very particular about the service standards (and most companies I have noticed are not, or at least are not able to ensure such standards even if they are), there is a major disconnect between the stated ideals and the practical delivery on ground. Thus the front end employees attempt to get along with doing the bare minimum work.

Often even the franchisees cut corners to improve their bottom-line. To them the importance of retention of brand loyalty is not as important as immediate profits. Result is the poor service that we experience all around us. And the moment such poor service is likely to be brought to the notice of the higher authorities, the change in reactions is palpable. Complaint books and feedback is likely to be perused by higher management, and would bring to their notice the shortcomings in the service provided by the staff or franchisee, something that might have severe consequences.

The sad part is that most of us who are at the receiving end of poor service or even sub-standard products chose not to complain. We are either so used to indifferent service, or don’t want to waste our precious time in something that we feel will be of no avail. At times our good nature may also prevent us from complaining. But the point is that such complaints will ensure people who come after us, and even to us the next time if we choose to come back, will get better service.

In India, very few people choose to complain because they are used to an apathetic system, and feel that complaining will be of no avail. However, of late things have started changing, as more and more people become aware of their rights and consumer activitism becomes stronger in India. Another reason people often don’t complain is because they don’t know whom to approach in case the direct service provider does not heed to their complaint. Here are some useful links for those who want to raise issues about the service provided to them.

Portal for redressal of grievances relating to all government departments.

National Consumer Redressal Commission – For all consumer related issues.

If more and more of us take to demanding value for the money we spend, we will help in engendering an overall culture of better service. So, the next time you go to a restaurant and the AC is not working, or air pump at the gas station is out of order, take the time out and ask for the complaint book. You might be pleasantly surprised to find things that were supposed to be out of order suddenly start working.